Returns & Exchange

Overview

Our returns and exchange policy lasts 3 days. If 3 days have passed since your order was delivered, we can’t offer you a full refund or exchange. Any item which is defected, stained, or not as promised can be returned or exchanged.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached. It must also be in the original packaging. Please note we don’t exchange hijab caps & niqabs due to hygiene reasons. However, if the product you have received is damaged or defective or you have received the wrong product we are happy to exchange it without any extra charges.

Ineligibility

Items will not be accepted for return if they are stained, worn, soiled, or modified from their original condition.

We also do not exchange/return any products due to color/shade mismatching or material issues. Please note that original colors might differ from pictures due to light and camera settings. We request you to please read the complete product description and specifications before proceeding to check out(No exchanges will be made if the customer doesn’t read the details which have already been mentioned about the product such as size, material etc). We try to mention complete details on the product page to avoid any unpleasant experience.

Return / Exchange Process

To return or exchange an item please fill out the dispute form given on the website or get in touch via email at info@rosh.com.pk. Please provide the order number, product details, and the reason for the exchange request. Once your request is received, we will exchange or initiate a refund via the original method of payment. Please note that a return or exchange must be applied within 3 days after you have received your order.

If a faulty or wrong product is sent it will be exchanged without any delivery charges. However, if you want to exchange the product for any other reason the product will have to be sent to our warehouse address by the buyer with your name & order no. Once the product is received our team will make sure the item is not used, stained, or worn out after that an exchange will be shipped to the buyer’s address. A fee of Rs 450 will be charged to cover shipping/logistics and administrative costs at the time of delivery of your exchange.

Returns & Exchange